Universal Medical College Hospital Ltd.
Customer Reviews and Ratings

Md Golam Kibria

Univarsel Medical College Hospital which was formerly Aysha memorial hospital. It is a women owned hospital. It was established in the year of 1996. It is the premier health care institute which is situated at 74G/75 peacock square opposite RAWA club before Mohakhali railway crossing, Mohakhali Dhaka. They have a medical college and also a nursing institute there. Its vision is to make everyone smile. The hospital is well decorated, well organized & equipped with modern facilities. They have emergency services & the cardiac emergencies are open for 24 hours.They have well experience and expertise in pathologists and in all kinds of doctors. The doctors & medical staff are highly professional, compassionate and attentive. There is a reception and information desk at the ground floor.They have ICC, CCU, PICU, NICU, Obstetrician- Gynecologist or OB-GYN and General ward. They also have an air conditioned cabin. The hospital is neat & clean. They have a canteen on the ground floor and cafe at the main gate. They have a mosque for supplicants with a place of ablution. They have ♿wheelchair accessible entrance & ♿ wheelchair car parking. At the ground floor there is a pharmacy open for 24 hours. There are parking facilities and ambulance service. The security system is governed for twenty four hours by well trained ladies and gents security personnel. They have a breast feeding room. On presence and online appointments are available.

M A

dr nasir uddin ahmed his attandant had a female who was very busy with her Mobile phone while she is on the duty, she Doesn’t know how to talk with patients by professional and she behave rude even doctor came 2 hours late , without any notice and without apologise . the Hospital toilet is dirty they doesn’t have any hand wash equipment and tissues many toilet situation is same. they doesn’t maintain serial number and Don't care customer time values and uncomfortable like a government Hospital services . please find out this negative service and try to developed it as a private service thank management that you have seen my review and point out some of the issues which already you are trying to improve. that day i came From England for my father who's dr was Nasiruddin sir he had bypass by him. he is a very good doctor , our family appreciated for his kind and serious Treatment. my father is now 86 years and since 2017 to till now he is well and continue he follow up by Nasiruddin sir. Dr Nasiruddin Sir Thank you very much

Sonia E

I am writing to complain about the conduct of two assistants, Khadiza Akter Mukta and Jubaida Jahan Simi, at Universal Medical College and Hospital. This was one of the worst patient care experiences I have ever had. My mother is 85 years old and uses a wheelchair. Our appointment was scheduled for 5:30 PM, and we arrived at 5:00 PM. Although the doctor’s visiting hours were from 3:30 PM to 7:00 PM, the doctor did not arrive until around 6:25 PM. When I booked the appointment over the phone, the staff member assured me that my mother would not have to wait long because of her age and that if I informed the assistants, they would prioritize her as a wheelchair patient. Following that advice, I politely spoke with Mukta and Simi and requested that my mother be allowed to see the doctor earlier due to her age and physical condition. They assured me that she would be called after two or three patients. Unfortunately, that promise was not kept. By 8:00 PM, approximately eight or nine patients had been seen before us, while my 85-year-old mother continued to wait in her wheelchair. What disappointed me even more was their attitude. They showed no empathy, compassion, or concern for my mother’s condition. When I finally told them that I was taking my mother home because she could no longer sit and wait, the only response I received was, “Up to you.” This level of patient care is unacceptable. Elderly and vulnerable patients deserve compassion, respect, and professional treatment. I sincerely hope the management of Universal Medical College and Hospital investigates this incident and takes appropriate action to ensure that no other patient has to go through a similar experience. I am very disappointed with the patient care and the poor management of doctors’ availability at Universal Medical College and Hospital. The main problem I am observing is that doctors are often unavailable because they are seeing patients in chambers at the same time they are also in the OT. As a result, patients have to wait for hours, sometimes endlessly, just to see a doctor. Even after that, when doctors prescribe diagnostic tests, patients often have to wait another two hours or more because the diagnostic doctor is not available. This kind of delay is extremely frustrating and unacceptable, especially for patients who are already unwell and for their attendants who are forced to wait without any clear information or support. I hope the hospital management will investigate this issue seriously and take immediate steps to improve doctor availability and coordination between chambers, OT, and diagnostic services so that patients do not have to suffer unnecessary delays. I am extremely disappointed with the overall service at Universal Medical College and Hospital. This has been one of the worst healthcare experiences I have ever had. We arrived at 5:00 PM for an Internal Medicine appointment, and it is now 10:15 PM. The endless waiting, poor coordination, and lack of respect for patients’ time are simply unacceptable. I was also deeply upset by the behavior of a staff member in the Echo and Color Doppler room, whose name I believe is Farzana. She spoke to me in a very rude manner, even raising her hand while talking. When my 85-year-old father politely called her to ask something, she completely ignored him. No elderly patient deserves to be treated this way. The hospital management must take these issues seriously. Patients deserve timely care, professionalism, and basic respect—not hours of waiting and discourteous behavior.

Habibul Islam

I had the unfortunate experience of visiting this hospital, and it was nothing short of a nightmare. The management is abysmal, with miscommunication rampant throughout the facility. Patients and their relatives are left in a state of frustration and confusion due to the sheer incompetence of the staff. The waiting room is cramped, stuffy, and without air conditioning, making it unbearable for anyone waiting for hours on end. It's unacceptable for such an expensive hospital to have such insufficient facilities. Moreover, the lack of washrooms for visitors is appalling, and the few available ones have limited facilities. It's clear that the comfort and well-being of patients and their families are not a priority here. I urge anyone considering this hospital to think twice and explore other options. Avoid this place at all costs unless you enjoy unnecessary stress and disappointment.

Lt Col Md Anisur Rahman Retd

It's good hospital particularly for neoro treatment/ medicine. Brig Gen (Retd)Dr Humayun is a good soul who treat very sincerely.